Q1: How to control the products’ quality?
We have always placed great emphasis on quality control to ensure
that excellent quality level is maintained. Moreover, the principle
we always maintain is "to provide customers with better quality,
better price and better service".
(1) Before the order is confirmed, we will check the material and
color of fabric by sample, which should be strictly the same as
mass production.
(2) We will keep track of the different phases of production from
the beginning.
(3) Every memory foam pillow, topper, mattress or travel product
quality checked before packing.
(4) Before delivering our company could send one QC or point the
third part to check the quality. We will try our best to help
clients when problem occurred.
Q2: Can you provide OEM service?
Yes, we work on OEM orders. Which means size, material, quantity,
design, packing solution, etc will depend on your requests; and
your logo will be customized on our products.
Q3: What information should I let you know if I want to get a
quotation?
1. Size of the products
2. Material and stuff(if have)
3. package
4. Quantities
5. Please send us some pictures and designs for checking if
possible so we can do best as your request. Otherwise, we will
recommend relevant products with details for your reference.
Q4: How many days will sample be finished and how we control the
sample charge?
Samples will be sent within 5 working days after we are in receipt
of the payment or your Express Account.
Some sample charge can be free, but the charges of shipping will be
paid by the customer. You can pay the shipping charges by telex
transfer(T/T), west union, or provide us your Express Account.
